Global Service Delivery Methodology
Our resources are fitted around you and your business challenges to ensure that global expertise and local talents are there when needed. Our methodology is a combination of offshore and onsite models wherein we leverage our extensive network of service partners around the globe. This provides our clients with the services of a large working team demonstrating qualities and expertise in various fields. Our customers benefit as well from the robust service delivery process carried out by a focal team.
Our Global Services Delivery Center (GSDC) is responsible for delivering:
• First line of technical support and remote troubleshooting
• Consistent updates and communication on the status of each incident
• High-level technical capabilities
• Incident and change management
• Service delivery management
• Partner management
• Asset management
Our Global Service Partner Network on the other hand is responsible for:
• Onsite technical support
• Onsite execution of change work plan
• Onsite testing and troubleshooting
• Mediating between our customer and the Global Services Delivery Team when necessary
With this model, supported by the stringent governance and control of our Global Services Delivery Management team, the job can be resolved in a quick manner. We guarantee:
• Round-the-clock 24x7 support
• Optimum results
• Shorter lead time
• Cost benefits
• Fast response
For a better understanding of how we can help you, please contact us at sales@itsm.ph. We will sit down with you to help you optimize your IT infrastructure support and management while aligning them with your business requirements.
